VECHO

Order Cancellation 

If you wish to cancel your order, please contact VECHO concierge as soon as possible after placing your order.

Once an order has been shipped, it may no longer be possible to cancel or make changes to the order .

Returns

For returns that are not related to damage, defects, or an incorrect item, the product must be unopened, unused, and in its original condition and packaging . 
Due to the personal and hygienic nature of fragrances, opened or used products may not be eligible for return or exchange, subject to applicable consumer protection requirements . 
For approved change - of - mind or unwanted - item returns , the customer is responsible for the applicable return shipping costs.

Our Fragrance Sample Promise 

At VECHO, your satisfaction comes first . We believe choosing a fragrance should be an experience, not a risk . That’s why we may include a fragrance sample with your order, allowing you to experience the scent before opening your full - size product .

If the simple is not the right fragrance for you, you must contact us on the same day you receive your order to request a return of the full - size product, provided that it remains sealed, unopened, unused, and in its original condition and packaging.

For change - of - mind returns under our fragrance sample promise, the customer is fully responsible for all return collection and shipping costs . 
The full - size product will be collected and returned to us for careful inspection . The refund will only  be processed after VECHO receives and verifies that the product meets all return conditions . The applicable return collection and shipping costs will be deducted from the refundable amount . The sample may be opened and used for testing and does not need to be returned with the full - size product . 

Damaged , Defective Or Incorrect Items 

If you receive a product that is damaged, defective, or different from the item you ordered, please contact us as soon as possible after receiving your order, and no later than 24 hours after delivery . 
Prompt notification allows us to assess and resolve the reported issues as quickly as possible . 
Please provide your order number and clear photos of the product and its packaging . We may request additional photos or videos to assess the issue . 
Please keep the product and its original packaging unit your case has been reviewed and resolved.

If the issue is confirmed, we will arrange the appropriate solution, which may include a replacement or refund . 
For issues confirmed to be caused by us or during delivery, VECHO will cover the applicable return or replacement shipping costs . 

Exchanges 

If you would like to exchange an eligible product, please contact us before sending the item back . 
The product must meet the applicable return conditions and be unopened, unused, and in its original condition and packaging, unless the exchange is due to a damaged, defective , or incorrect item . 
Exchange requests are subject to product availability . If the requested replacement product is available, the exchange can be processed , and the customer is responsible for the applicable exchange shipping costs . 

Return & Exchange Procedure 

Before sending any product back, please contact us and provide 

• order number 
• proof of purchase 
• clear photos of the product 
• clear photos of the original packaging 
• Any additional information or photos | videos requested by our customer care team . 

Please don’t send any product back without prior approval and return instructions from us . 

Sales & Promotional Items 

Items purchased as part of a sale, promotion, or special offer are not eligible for return or exchange due to change of mind . This does not apply to products that arrive damaged, defective, or incorrect . 

Important : Please keep the product and its original packaging until your return or exchange request has been fully reviewed and resolved. 

For information about how approved refunds are processed, please refer to our Refund Policy.